Annum
I came in for a gold bangle hinge repair. I left my bangle there for a quote not expecting anything and waited to receive a quote. I had gone to other shops and received quotes before then and was shocked at how good the quote that Arlene gave me was. She said it would take a week for the repair but it was ready much sooner than that! They were great! Reasonably priced and most importantly good people! The work they did on the bangle was great too! I am so happy and definitely a fan for life! Highly recommend the business!
Rachael F.
Richard is awesome - my fiancé worked with Richard to design my engagement ring - and it is stunning! We returned IDI to purchase our wedding bands. Richard made my wedding band custom to perfectly match my engagement ring - I love it! My future husband's wedding band turned out great as well. We will be returning to IDI anytime we purchase jewelry!
Randy M.
Richard and his wonderful team at International Diamond Importers are absolutely fantastic. Knowledgeable, respectful, honest, ethical and so personable. Their quality is far superior to the jewelry chains and their prices I feel are more than competitive given their quality. We are 12 year customers and will never shop anywhere else as long as IDI is here. My wife simply loves their diamonds and isn't that the most important thing?
Nancy D.
We have been shopping at this store for over 20 years. The quality of the jewelry in addition to the amazing customer service is above and beyond measure . Both of the owners Richard and Arlene get five stars for their honesty and integrity!! Georgia Also brings her own expertise And is a great addition to the team.The price point on jewelry is more than comparable and the repair service is an additional bonus . It is truly an experience… You are treated like family!! International Diamond Importers is truly a Gem 💎!!!! We wouldn’t think of going anywhere else !!
Sandy K.
My family has used IDI for many many years. My husband purchased my 10 year anniversary ring there 20 years ago and I still love it. I lost a stone and Richard replaced it for me and made it look like new. I then broke the band because the gold had gotten thin and again Richard repaired it for me and at no charge. The service is outstanding and the jewelry is beautiful. I am now trying to work with them to design a couple pieces using my diamond from my wedding ring in combination with my mothers diamond and I am confident Richard will do an awesome job for me. Thank you.
Celeste C.
Richard and Arleen have been our jewelers for over 20 years, and my husband and I would not consider going anywhere else. There has not been a single piece of jewelry that doesn't have a beautiful story to go with its beauty. For example, Richard hand delivered a custom-designed "Armor of God" ring for our son for his high school graduation in 2009. Then this past Christmas 2017, Richard and Arlene helped my husband John surprise me with the most perfect "engagement ring" to go with his renewed proposal to "marry him again for the next 20 years!" Let Richard and Arlene help make special memories with unsurpassed beauty. Every piece from IDI remains stunning over the years - from the unique necklaces to the simple studs I have on today from nearly 15 years ago. They have our trust, and we value their sincere and personal service. come standard.
Robert & Pamela W.
Warm, friendly, professional atmosphere. Quality workmanship and a joy to do business with. Always pleased with our experience over many years of fine service.Gorgeous store with friendly, knowledgeable people. I have a unique ring in sterling that my sister made and I wanted it copied in gold. They have the facilities and experience and artistic capabilities to make it happen!
Corinne B.
Gorgeous store with friendly, knowledgeable people. I have a unique ring in sterling that my sister made and I wanted it copied in gold. They have the facilities and experience and artistic capabilities to make it happen!
Louis S.
I have gone to IDI for all of my jewelry. I have always been very pleased with their customer service whether I am purchasing or selling jewelry or just getting my ring checked and cleaned. They are always very fair with their pricing and always make it a great experience. I love their jewelry.
Kevin R.
Dear Richard, A simple thank you does not seem to do justice to the gratitude I have. Thank you so much for everything that you helped me with throughout one of the more important purchases of my life. I really appreciated you fielding my phone calls at all hours, your advice, the fact that you met me in Rochester on your day off, and taking the time to explain the diamonds. You took a daunting task for me and made it into a pleasurable experience, which was a big stress reliever. Melissa absolutely loves the ring, and I could not have been happier with the way it came out. You did a magnificent job of creating what Melissa wanted. I had been hearing many accolades about you from two women, and you by far exceeded everything I heard. Thank you once again, I look forward to doing business with you once again. Sincerely, Kevin
Annette A.
They are the most caring and nicest people you could ever have work on your jewelry. I've purchased several pieces from them and they have done other work for me. They went up and beyond what I expected and I so appreciated it. I would never want any other jewelry store to take care of my jewelry. Thank you so much!
Tootsie W.
I have been going to international diamond for 30 years and there's a reason for that customer service honesty and fair prices if you buy something from Richard or Arlene or Georgia or any of the other staff they are courteous genuine and it's hard to find that type of service anymore and their return policies are outstanding they're not happy till you're happy
J. Pointer
I can’t begin to tell you how pleased I was with International Diamond Importers. Arleen was wonderful, and she took good care of me while I shopped for my fiancé’s engagement ring. I would recommend going here and doing business with her any day. I plan to go back for future purchases.My fiancé and I purchased my wedding band here. Richard and his wife went above and beyond to make sure everything with the ring and the sizing was perfect. The prices are also great. Highly recommended them.
A. Jimenez
My fiancé and I purchased my wedding band here. Richard and his wife went above and beyond to make sure everything with the ring and the sizing was perfect. The prices are also great. Highly recommended them.