Rachel D.
Arlene saved the day! My fiancé had purchased a ring (that I had helped pick out). A few months later I changed my mind about the setting and was having a difficult time with making a decision about what to do. Arlene was sensitive to my emotions and took the time to get to know me then was able to offer me options. She was 100% understanding and allowed me to process my feelings and options while giving me constructive feedback throughout the exchange process. I’m absolutely thrilled with my new ring. She understood the importance of this lifelong decision and gave me the confidence to make the right decision. I never felt pressured or limited. Rather, understood and supported. And the quality is top notch! She also worked under a short timeline and managed to prioritize my ring. I not only left as a satisfied customer with a beautiful ring...I left with a new friend! I get so many compliments on my ring. Thank you so much for making my buying/exchange experience pleasurable and positive.
Erin S.
I recently received a 10 year wedding anniversary gift from my husband who contacted IDI to custom make an anniversary band. Not only was my ring gorgeous, but Arlene was phenomenal to work with. she listened to our ideas and created a one of a kind masterpiece. We've been customers for a long, long time and that's because of the exceptional service Richard and Arlene provide. They really do treat you like family.
Cynthia
I inherited my grandmother's diamond ring. The stone had a crack and several other jewelers said it would crumble if I tried to fix it. I took it to International diamond importers and they were able to fix it and keep the stone intact. It is now perfect! They also put a new shank on it and now it is a brand new ring which I look forward to passing on to my grandchild. They are miracle workers! My husband also got my engagement ring there. They are wonderful to deal with.
Kerry F.
Stopped by this morning; was greeted by Arlene with a declaration that she refuses to wear a mask AND that the governor is a communist. That's it for me - I am OUT! She has always freely, and inappropriately, spouted off about politics, and now she's finely lost a good client for Richard. Such ignorance!
Sandy C.
I was looking for a new setting for an engagement stone I received 41 years ago. I was referred to the store by my dad. Arlene was totally amazing. She spent so much time with me explaining the different settings and helped me find the perfect one she seemed to know exactly what I was looking for. It was so obvious she wanted me to be totally happy with my choice. I left the store with a new friend. Arlene was unbelievable as she made me feel so comfortable and at home. Her and her staff are amazing and I will never go anywhere else for my jewelry needs. Thank you Arlene for the gorgeous ring you helped me fine and for the time you spent with me finding it
Donna J.
They did a lovely job re-designing a ring left to me by my grandmother. The ring I was willed was chunky and outdated. The ring they designed for me based on some inspiration pictures was exactly what I wanted. Now it is a beautiful piece that I can wear daily and remember my grandma with.
ANTHONY G.
Arlene and the IDI team are the best! Not only did they help me find what I was looking for but they went above and beyond expectations helping me get an unforgettable diamond for my engagement. I can’t thank them enough❤️
Michael M.
I was out for dinner, and I started to think about a 30 year anniversary gift for my wife. I came across The Int. Diamond Importers store and thought I would stop in. I was greeted by the owner, a wonderful young lady and she made me feel like I was her only customer, (I was at the time). I told her I was looking for a heart shaped 1-3 carats, and after some discussion of cost. We settled for a 1.25 carat diamond that she would have to get with her contacts to find one for me. A few days later she called me to let me know she found one and for me to come in to take a look. Then she showed a beautiful ring to mount the diamond in. Within two weeks, I just came home with a priceless gift for my wife. Highly recommend the International Diamond Importers for all your jewelry needs.
Daniel W.
Susan and I were thrilled when we found out that you are still in business and that you had relocated your fabulous jewelry store from Rochester Hills to your new location in Troy. Arleen, every time we come into your store (which has been a lot since we found you) confirms why all your customers say that you are truly the BEST OF THE BEST! We continue to receive so many compliments on all of our one-of- a-kind spectacular jewelry. And, most importantly, your personal touch, creative ability, customer service, superior quality and turn-around time is absolutely outstanding! As a result, we will never shop anywhere else. We highly recommend your amazing jewelry store to everyone so they too can enjoy the same experience.
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THERESA
The store has so much to offer and so much to choose from. The service, time and especially the detail that was given to me to assure what I wanted, was impressive. The end result was exactly what I hoped for. A gorgeous diamond ring for my 30 yr. anniversary. I couldn’t be happier!! This will be my go to place for jewelry and repairs from now on! Thank you Arleen for all your time! I love my my diamond ring!❤️
SYDNEY B.
Arlene Allen is the best person to go to for buying jewelry or having Arlene design it for you. She will make sure you get the design you want and then some. She will not give up until you have exactly what you love.. She is a true professional and knows her craft. She will not disappoint . Arlene had designed a ring for me from my mothers wedding ring and I was overwhelmed.. She is the best